SHIPPING & RETURNS
Shipping Policy and Costs
Due to shipping constraints brought on by Covid-19, all orders currently have a 5-8 business day lead time upon receipt of order. Confirmation of order processing will be provided when package(s) are ready for distribution. Shipping method applies after order has shipped.
Currently orders placed during the 2020 Coronavirus Pandemic will cause greater impact. Please complete your orders earlier as during any holiday, change of season or special promotions will have an approximate lead time of 7-14 business days upon receipt of order.
Shipping method applies after order has shipped.
You will be responsible for paying for the returned shipment for exchanging goods or defective or damaged products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return and provide return or refund order number.
You can contact us if you have any questions at info@NannaDark.com in regards to returning an item
Cancellation, Return, Exchange and Refund Policy
Cancellations on orders must be made before it is packaged for shipping.
Returns are not accepted once an order has been shipped. Any orders returned to our facilities without receiving documented authorization and return code, first; will not receive a refund or exchange under any circumstances.
Exchanges are permissible only on unopened or damaged items within 7 days upon receipt. Customer must cover associated shipping costs.
Refunds are not issued once an order has shipped.
Thank you for shopping at NannaDark.com. Your business is greatly appreciated.
Shipped, Defective, Damaged, Lost or Stolen Package
All shipped items are visually inspected and recorded before and after packaged and provided in every email to assist in proper handling of shipped goods and to let you know your personal order is on the way.
Damaged or defective product(s) may only be returned to Nanna Dark, after submission of photo images of the damaged or defective product(s) are received within 1 day of receiving order, contacting and receiving return confirmation number from info@NannaDark.com.
Once an order has shipped, Nanna Dark is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier, to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility. If receiver lives in an area known for having issues with receiving packages contact carrier and provide them with additional direct contact information to specify delivery of your items.
If the carrier is unable to assist with finding the package, please contact us at info@NannaDark.com with the case number provided from the carrier and we attempt to assist you where permissible.